Incident Management for Operations
| Author | : | |
| Rating | : | 4.93 (684 Votes) |
| Asin | : | B072YZ8W2R |
| Format Type | : | |
| Number of Pages | : | 323 Pages |
| Publish Date | : | 2013-01-11 |
| Language | : | English |
DESCRIPTION:
There is a better way to respond. This practical book shows you how to apply the same response methodology to your own IT operation.You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. You just found it.Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSyste
He has vast experience in emergency response and served as incident commander on numerous large scale emergencies.Rob has written numerous peer reviewed fire service related articles and two hazardous materials response textbooks. He is also an instructor for the US Defense Threat Reduction Agency, providing hazmat/WMD training to an international audience.. About the AuthorRob Schnepp is a 28 year veteran of the fire service, retired as the Division Chief of Special Operations for the Alameda County (CA) Fire Department
Rob Schnepp is a 28 year veteran of the fire service, retired as the Division Chief of Special Operations for the Alameda County (CA) Fire Department. He has vast experience in emergency response and served as incident commander on numerous large scale emergencies.Rob has written numerous peer reviewed fire service related articles and two hazardous materials response textbooks. He is also an instructor for the US Defense Threat Reduction A