Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience
| Author | : | |
| Rating | : | 4.84 (699 Votes) |
| Asin | : | B073VRBMFY |
| Format Type | : | |
| Number of Pages | : | 466 Pages |
| Publish Date | : | 2016-06-20 |
| Language | : | English |
DESCRIPTION:
But if a company’s employee experience is subpar, the customer’s experience will also suffer. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers’ side of the equation.Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company’s efficiency and profits. The name of the game in business is to deliver an exceptional customer experience to consumers and clients. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His “7 Pillars of Employee Experience” help executives and business owners focus on internal r
Lance Gibbs is the Founder and Executive Chairman of BP3, a multi-award-winning organization that works with clients to accelerate, innovate, and simplify their process solutions. . Lance lives in Austin, Texas, with his incredible wife, Dana, and their three kick-ass kids, Kegan, Gia, and Alexa. He is a Certified Master Black Belt in Six Sigma and an OCEB-Advanced BPM Expert with twenty years of experience helpi
He is a Certified Master Black Belt in Six Sigma and an OCEB-Advanced BPM Expert with twenty years of experience helping top companies across many industries manage and transform their internal workings. Lance lives in Austin, Texas, with his incredible wife, Dana, and their three kick-ass kids, Kegan, Gia, and Alexa. . About the Author Lance Gibbs is the Founder and Executive Chairman of BP3, a multi-award-winning organization that works with clients to accelerate, innovate, and simplify their process solutions
Great read; refreshing and frank! There’s lots of talk about digital transformation out there but Lance gets right to the core of the matter in this book – employee and customer experience.Lance’s style and direct manner makes you feel like you’re across the table, chatting about what really matters. You will want to rush out and break down any “silos” in your organization! Which he clearly makes a case can r. "Why Employee Satisfaction Matters to Customers" according to Steven Boancorsi. Just as does Leadership begin with the heart or before helping others to heal, one must first heal one-self, so does Lance Gibbs new book "Not my Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience" highlight the wisdom that before customers can have a transformational "wow" experience, the health of the employee's must first exist. While this seems to b. Right on the Money! This book addresses THE BIGGEST OPPORTUNITY for companies to thrive, customers to delight, and employees enjoy their jobs.Decades of researchers continue to find something simple. Where there are happy employees, there are happy customers, and which results in companies with a fierce edge to compete effectively.The street speak is unapologetic and refreshing. He addresses the elephants in the room (pun intended