The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Business Books)
| Author | : | |
| Rating | : | 4.78 (758 Votes) |
| Asin | : | 1259641104 |
| Format Type | : | paperback |
| Number of Pages | : | 448 Pages |
| Publish Date | : | 2017-08-25 |
| Language | : | English |
DESCRIPTION:
Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean. . These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of you
Excellent Book- Not For Beginners Though Liker’s first book, The Toyota Way, was a game changer for me. The points he made kept me up at night. Seriously!When I saw his new book, The Toyota Way to Service Excellence, co-written with Karyn Ross, was about to be released, I knew I had to get it. I was excited to see it was geared toward the servic. "Lean transformation in understandable terms" according to ELCaneddie. In the beginning, this book does a great job of laying out the basic principles of The Toyota Way and includes fantastic illustrations for visual learners. Further on, it leads the reader on a journey, carefully building information into understanding. Jeffrey and Karyn use real-world examples to translate how . Perfect book for lean philosophy related to a service organization Before reading this book I read Liker's "The Toyota Way." I loved the philosophy of the Toyota Way, but was less sure how to apply what I learned to my industry (service and entertainment).I wish I'd read this book first! It covers much of the same ground, but from a service organization's perspective. I partic
It is that well written and contains all the right concepts, information, and examples.". "The book successfully extends the concepts and principles of the Toyota Way to service operations. From a sales perspective, examiners expect it to become the next "lean book" on the most wanted list