CRM For Dummies
| Author | : | |
| Rating | : | 4.69 (511 Votes) |
| Asin | : | 1119368979 |
| Format Type | : | paperback |
| Number of Pages | : | 360 Pages |
| Publish Date | : | 2014-12-27 |
| Language | : | English |
DESCRIPTION:
Inside…Connect marketing and sales into a single, connected platformChoose the right CRM vendorTrack customers from first contactEstablish company culture through Complete CRMLog conversations with customersDefine and measure goalsIncorporate events into CRM. From the Back CoverGain a complete picture of who your customers areConnect all aspects of your business with a CRM solutionAutomate workflows and processes through CRMCreate a holistic mindset with CRMCustomer Relationship Management (CRM) is intimidating for new and experienced business owners alike. You need a solution that gives you the ability to look at your business as a whole, rather than as separate departments. CRM reaches across every department in your organization, including sales, marketing, HR, and customer service. With this book as a guide, you can successfully incorporate every aspect of your business into one CRM solution
. Lars Helgeson is a pioneer in sales and marketing technology. His CRM platform for small to mid-size businesses, GreenRope, was built from scratch and has grown to include over 3,000 clients in more than 40 countries since its inception in 2011. He is a frequent speaker for small membership
"For Dummies" but not dumbed down! This is my fourth "For Dummies" book on an array of topics, as a daily CRM user this book was made for me! It was a great read and made different concepts I previously struggled with much easier to understand and put to use in my day to day client interactions. I feel like after reading this I. A thorough, informative guide to a complete CRM. No more information / department siloing! Amazon Customer Mr Helgeson has done a very good job of dissecting the many aspects of customer relationship management and spelling it out in comprehensive layman terms. In general I find these kind of "how to" books to technical or dumbed down but thats not not the case here, From the beginning definition a. This is a great read for business owners trying to implement CRM into CRM for Dummies is one of the first books to actually explain CRM in a way that is both comprehensive, yet simple to understand. It covers more than just the basics of CRM, but gave me the why CRM works the way it does and why integration between all your systems and processes is so critical.
Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of any size, but how do you know which one is right for you? What features do you need? Do you have the people and processes in place to get the most out of whichever one you choose? This book is designed to help business leaders better understand effective CRM and identify the right solution for their business—but it's about much more than software; effective CRM requires appropriate team structures, intradepartmental collaboration, and process efficiency. CRM For Dummies gets you up to speed on the latest, most effective CRM tools and techniques to help your business succeed.. Save time, save money, and grow your business with more effective CRMCRM For Dummies is the small business leader's guide to managing customer interactions. Building relationships with current and future customers is the critical point of business. Define your market segments, buyer personas, and voiceBuild an effective internal structure, and choose the right CRM solutionOptimize leads and conduct effective email marketingStreamline processes, automate where possible, and employ analyticsYour customers are the lifeblood of your company; you need to reach them, engage them, and retain them&md