Culturrific!: The Roadmap to a Terrific Service Culture
| Author | : | |
| Rating | : | 4.13 (643 Votes) |
| Asin | : | 0971973105 |
| Format Type | : | paperback |
| Number of Pages | : | 317 Pages |
| Publish Date | : | 2016-11-10 |
| Language | : | English |
DESCRIPTION:
Matt served as a principal for 10 years in the consulting firm, Penumbra Group, Inc. He has opened over 200 stores, been a Director of Stores for a 3,000 employee, $700M chain, a COO of a 17 store, $70M chain and even owned his own 4-store chain in Fort Worth, Texas. He has completed over 2,000 keynote speeches, delivered over 10,000 hours of sales training and completed over 1,000 sale
This updated 2nd edition explores the impact of a post-digital world with its Millennial and Gen Z workforce on corporate culture. It’s no longer enough to meet expectations, you have to exceed them. It includes new chapters and illustrations throughout. Based on years of research and practical application, this book can be used by any business or organization today to help them transform their current culture into a experience one. Providing our customer with an experience is the new “norm” in business. This book will help you do just that. This book will show you the roadmap to building a terrific experience culture within your business.
. About the Author Matthew Hudson started as a part-time sales associate in Sear’s in 1983. He is the author or co-author of 4 books, Culturrific! (on creating a service culture in your business), Signs Sell (the power of signage in your business), The Retail Sales Bible (best selling book on selling for retailers), and Advisor Selling (selling for the b2b professional). based in of New Hampshire before starting @hudsonhead. He has won many awards for his retail efforts through the years and is widely considered a corporate culture and sales training expert. While there, he focused on helping small, emergent companies make the leap from entrepreneurialism to true corporations through implementing an experience culture. Through his 31 years in Sales & Marketing, Matt has managed a store with himself and a part-timer working bell