Customer Service Training 101: Quick and Easy Techniques That Get Great Results
| Author | : | |
| Rating | : | 4.61 (805 Votes) |
| Asin | : | 0814416411 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2016-12-19 |
| Language | : | English |
DESCRIPTION:
Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee.” --Niche magazine “… rule book providing winning game plans for exceptional customer service…it will raise the bar of excellence you want to be known for.” --Training Media Review. “…must-have resource for any manager
Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: - Projecting a positive attitude and making a great first impression - Communicating effectively, both verbally and nonverbally - Developing trust, establishing rapport, and making customers feel valued - Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. Your service team may represent the first, l
Ahri said Great Foundation. Having never been in customer service before, this type of book is a gem for me. I'm naturally the type that loves to help my customers and make them happy, but it is extremely difficult for me since I never know what to do or say to make it come across as such. Though some may be common sense, the subtle tips are equally as important. I want to ensure customer satisfaction and this book is the way to start. It is a great foundation, and already, I'm seeing improvements in my dealings with customers. Structure i. Adrian Echeverria said It is a good read to find focus after burnout I have found. incredibly helpful for anyone working in customer service at whatever level. This will keep you from blowing a gasket when customers derail you. It is a good read to find focus after burnout I have found.. Excellence in Customer Service Training Jersey Girl This book will provide you with everything you need to train. Well written and has helped me with both staffing and additional customer service training.
. RENÉE EVENSON has worked in the customer service management field for 25 years, 15 of them as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development