Service Level Agreements: A Legal And Practical Guide
| Author | : | |
| Rating | : | 4.98 (875 Votes) |
| Asin | : | 184928069X |
| Format Type | : | paperback |
| Number of Pages | : | 1 Pages |
| Publish Date | : | 2013-09-30 |
| Language | : | English |
DESCRIPTION:
Jimmy Desai is a partner at law firm Beachcroft LLP, in the City of London, and has been advising upon, formulating and implementing SLA contracts and strategies, benefits and cost savings for businesses, since the mid 1990s. He writes extensively for a wide range of IT publications, and lectures at international conferences. Throughout his career he has advised major international blue-chip companies, governments, industry bodies, IT
In the International Who's Who of Internet and E-Commerce Lawyers 2010, Jimmy is listed as one of the top 40 Internet and e-commerce lawyers in the UK. He writes extensively for a wide range of IT publications, and lectures at international conferences. Jimmy is a member of TIPLO, ITMA, SCL, EuroITcounsel, Intellect, and ITechLaw. About the Author Jimmy Desai is a partner at law firm Beachcroft LLP, in the City of London, and has been advising upon, formulating and implementing SLA contracts and strategies, benefits and cost savings for businesse
This can happen where an organization outsources its IT payroll needs, its helpdesk and IT maintenance requirements, its payment processing, or its whole IT function.The key riskThe key risk for an organization that enters into an outsourcing transaction, are that the services that it receives from the supplier will be worse than the services they were receiving before, or that the cost savings that were anticipated or promised, are not achieved.The SLATo try and avoid this scenario, the outsourcing contract should include a Service Level Agreement (SLA). This pocket guide covers the issues to consider when drafting an SLA, as