Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
| Author | : | |
| Rating | : | 4.40 (618 Votes) |
| Asin | : | B072XZKV8Q |
| Format Type | : | |
| Number of Pages | : | 419 Pages |
| Publish Date | : | 2013-11-04 |
| Language | : | English |
DESCRIPTION:
"I was manager in multi specialty chain of hospitals for" according to Amazon Customer. I was manager in multi specialty chain of hospitals for 20 years. Instead of giving management skills, stress on comments by patients. I am yet to catch with management insight being postgraduate in HR as well Materials Management and Diploma in Public Health.. good investigative findings some very good lessons in here, but I find the ideas not very well presented and a bit jumbled. Every so often the author seems to hit upon a gem, only to subsequently ignore it. Reading carefully and reading between the lines will reveal more insights, but they are not easy to get at.. Required reading for managers and entrepreneurs Many services, including practice management, share common dynamics with healthcare services in general:- Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing),- High risk service. Under-performance carries severe consequential damages,- Labor- and skill-intensive performance, contributing to considerable variability between service providers,- Physical presence of the customer receiving the service, requiring time and place synchronization with service provider,- Perishable service. When the resources available to de
By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Present a proven prescription for creating sustainable service excellence Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one healthcare system in America.Mayo Clinic is among the best service organizations in the world